Returns & Exchanges

At Gardenya, we strive to provide high-quality products and exceptional customer service. While, we do not offer refunds on returns; exchanges will be issued in the form of store credits, in case the customer does not want to exchange for any existing current items.

Why No Returns?

• Quality Assurance: Each item is carefully inspected before shipping to ensure it meets our high standards.
• Hygiene and Safety: For the safety and hygiene of all our customers, we cannot accept returns.
• Exclusive Collections: Many of our items are part of limited collections, making it difficult to manage returns.
• Customer Satisfaction: We are committed to your satisfaction. If you have any questions or concerns about your order, please contact our customer service team at hello@gardenya.store

Exchanges Policy

• Exchanges are accepted within 14 days of purchase only if the item is unworn and in its original condition.
• Buyers who wish to exchange a product must reach out to us and do so within 7 days after receiving.
• The product must be in its original condition when exchanged.
• Exchanges will be issued in the form of store credits.

We are here to assist you and ensure you have a positive shopping experience.

Thank you for understanding and for supporting Gardenya.