How can I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
What are your shipping options?
We offer standard and express shipping. Delivery times and costs vary based on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.
Why is my order delayed?
Orders can be delayed due to various reasons such as high order volumes, weather conditions, customs processing, or logistical issues. We apologize for any inconvenience and appreciate your patience.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
What should I do if my order is delayed?
If your order is delayed beyond the expected delivery date, please contact our customer service team with your order number. We will investigate the issue and provide you with an update as soon as possible.
Can I cancel my order if it is delayed?
If your order has not yet shipped, you may be able to cancel it. Please contact our customer service team immediately to check the status of your order and request a cancellation.
What happens if my package is lost during shipment?
If your package is lost during shipment, please contact our customer service team. We will work with the carrier to locate your package or arrange for a replacement.
How do I update my shipping address if my order isdelayed?
If you need to update your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
What is your return policy?
We do not accept returns. However, customers are welcome to exchange their item with any other item or receive store credit.
How do I exchange an item?
Exchanges are accepted within 14 days of purchase only if the item is unworn and in its original condition.
Buyers who wish to exchange a product must reach out to us and do so within 7 days after receiving.
The product must be in its original condition when exchanged.
Please contact our customer service team at hello@gardenya.store for exchanges.
How should I care for my clothes?
Each item has specific care instructions on the label. Generally, we recommend washing in cold water and air drying.
How can I contact customer service?
You can reach our customer service team via email at hello@gardenya.store